The session included 20 participants from the General Directorate of Residency and Foreigners Affairs in Abu Dhabi, and Tasheel Centers supervisors.
Zamzam Al Hammadi, Director of Support Services Workers Licenses and Permits at MOHRE, said that organizing this innovation session on developing domestic workers work permits procedures was within a the Ministry's larger plan currently being executed by an innovative council that seeks to promote innovation among employees, clients, and partners. Such events will help the Ministry realize institutional excellence, and offer services according to excellence and quality standards.
Al Hammadi added that the innovation session promotes effective communication between partners by listening to their suggestions and input which will help implement easy and innovative procedures that would deliver services in a manner that would keep clients happy and satisfied.
During the innovation session, the Ministry revised the different stages involved in issuing a work permit for support services workers. The steps include: employer visiting a Tasheel center; after that the documents are revised to make sure all conditions are met; then the application is printed and sent electronically to the Ministry of Interior for approval. She clarified that if the application is missing any documents, the client is notified with the missing documents, which they would complete at Tasheel Centers. And the last stage is where clients are notified of the approval of their permits via a short message and an email. Clients can also follow the progress of their application on the Ministry's website to print the entry permit.
Domestic workers services are set to be transferred to Tadbeer centers, which are expected to start operating soon. Tadbeer centers will provide all services related to support services workers through an institutional partnership with the private sector, which will run these centers and provide services on behalf of the Ministry and under its supervision.